Before the product.
Understand the reality.

We provide research and field research to help organisations understand protection needs, test assumptions and turn evidence into product, technology and programme decisions.

From the desk to the field

What looks clear in a brief
may look different on the ground.

Insurance decisions need both a view of the market and a view of how people actually earn, spend, manage shocks and use financial services.

Frame the right question

Define the decision the research must inform. Review existing studies, insurance offerings and programme evidence to identify what is known and what needs primary investigation.

Hear from the people involved

Design and undertake field research with customers, communities, frontline teams and relevant stakeholders. Interviews, group discussions, surveys and journey observation can be scoped to the question and context.

Bring findings into the design

Translate evidence into protection needs, customer segments, product requirements, delivery constraints and questions for further testing. Keep observed findings separate from interpretation and assumptions.

What you can commission

Evidence that informs
the next decision.

Research brief, approach, participant criteria and field instruments.

Desk research and fieldwork findings with context and limitations.

Protection-needs assessment, customer journeys and product or programme implications.

A decision workshop and a prioritised set of design or pilot questions.

Geographies, languages, recruitment, sample, methods, consent and data handling are agreed for each study. Findings are presented within the limits of the research design; clinical research is outside this service.

Illustrative research brief

Lost working days.
What happens next?

For a livelihood-protection programme, field research might explore how income changes during a disruption, which expenses cannot wait, what support people use and what evidence of a loss is practical. Those findings can shape benefit design and delivery—not simply confirm a product already chosen.

Connect research to climate and livelihood programmes

Start a conversation

What are you trying
to make work?

Bring the question on your desk. We’ll help turn it into a clear brief, useful outputs and an agreed scope.

Discuss your brief ↗

Before the product.Understand the reality.

What looks clear in a briefmay look different on the ground.